FAMD, SARL with a capital of 4000 euros, registered at the Registre du Commerce et des Sociétés de Coutances under the number RCS Coutances 489 866 400 and whose head office is located 300 route de la pierre au diable 50610 Jullouville.
User: any natural person, with or without an account, using the Ryokucha website.
Data collection and processing purposes
This data collection is carried out when the User :
creates an account.
subscribes to newsletters or alerts proposed by our company.
places an order or a return request on the site.
puts products in his shopping cart, through functional cookies, to allow him to finalize his purchase later contacts the Customer Service by any means of communication available to him such as email or cell phone.
browses the Site and consults articles
writes a comment or an opinion on an article
shares a review with a friend by sending an e-mail from an article file
shares a review via Facebook, Google+, Twitter, Instagram or Pinterest from an article record.
The data collected is necessary for the following processing:
Management and monitoring of commercial relations between FAMD sarl and the customer (including operations relating to orders, deliveries and returns, transactions, payments and invoices, complaints, etc.).
Sending commercial prospecting.
Personalization of the contents of the Site, display of targeted advertisements in particular on social networks.
Sharing of information with our commercial partners, such as the transport companies La Poste and DPD, the review collection company Trusted Shop, the credit institution Société Générale and also the police services in the context of judicial requests.
Realization of statistics of audience measurement and marketing studies
Right of access, rectification and deletion
The User is informed that this automated processing of personal data has been declared to the CNIL. In accordance with the French Data Protection Act of January 6, 1978, as amended, the User has the right to access, rectify and delete data concerning him/her. The user may expressly object to the processing of his personal data. To do so, he/she simply needs to write to the email address firstname.lastname@example.org.
The User indicates his name, first name and postal address. His request must be signed and accompanied by a valid identity document bearing his signature. The User may specify the address to which the reply should be sent.
FAMD sarl has a period of 2 months from the receipt of the User's request to respond. At the end of this period, the Customer may refer the matter to the CNIL in the event of a negative response or lack of response from FAMD.
Duration of data retention
FAMD sarl keeps the data for a period of five years from the end of the relationship with the customer or the prospect. The period starts either from the last order, or the last connection to the customer account, or the last call to the customer service, or the sending of an e-mail to the customer service, or a click on a hyperlink in an e-mail sent by FAMD sarl, or the placing of products in the shopping cart without completion of the purchase, or finally a positive response to an e-mail asking if the customer wishes to continue to receive commercial prospecting after the expiry of the five-year period. At the end of this period, the data of the customer or prospect will be anonymized.
Nevertheless, the information allowing to establish the proof of a right or of a contract, or preserved under the respect of a legal obligation can be archived in accordance with the legal provisions in force.
Definition of a cookie
A cookie is a small text file that is placed or stored on your terminal (computer, tablet or mobile device) when you visit a website. The cookie allows a site to recognize you, to help you navigate from page to page on a website, provides secure connections and remembers your preferences for future visits.
The different types of cookies aim to facilitate your navigation. These include the following cookies:
- cookies used as "shopping cart" cookies
- user session" cookies (SessionID)
- Cookies whose purpose is to record the language of the User to facilitate his navigation.
- Flash cookies containing elements strictly necessary to operate a media player (audio or video), corresponding to content requested by the User.
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies.
The User may at any time deactivate the cookies stored on his terminal. To do so, he/she just has to select the appropriate settings in his/her browser. However, this deactivation will result in preventing access to certain features of the Site allowing to customize the services offered by the company FAMD sarl.
Disabling cookies via the main browsers:
For Internet Explorer™: open the "Tools" menu, then select "Internet Options"; click on the "Privacy" tab and then the "Advanced" tab choose the desired level or follow this link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
For Firefox™: open the "Tools" menu, then select "Options"; click on the "Privacy" tab then choose the desired options or follow this link: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
For Chrome™: open the settings menu (wrench logo), then select "Options"; click on "Advanced Options" then in the "Privacy" section, click on "Content Settings", and choose the desired options or follow this link: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For Safari™: choose "Safari > Preferences" then click on "Security"; In the "Accept Cookies" section choose the desired options or follow this link: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
For Opera™: open the "Tools" or "Settings" menu, then select "Delete Private Data"; click on the "Detailed Options" tab, then choose the desired options or follow this link: http://help.opera.com/Windows/10.20/fr/cookies.html
Security measures taken by FAMD sarl to ensure the protection of personal data
The company FAMD sarl implements all technical means in accordance with the rules of art to maintain the integrity, security, confidentiality of data and in particular prevent them from being distorted, damaged, or that unauthorized third parties have access.
When placing the order, no banking data is collected or stored by the company FAMD sarl. Famd sarl uses the services of Sogecommerce (Société Générale) certified PCI-DSS via the security protocol TLS 1.2 to ensure the security of payments.
Prevention and fight against fraud
The data collected are also used in the prevention and fight against fraud, especially credit card fraud. FAMD sarl reserves the right to verify the personal data communicated by the customer when placing the order and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the one who placed the order, this to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or residence.
In the absence of negative response from the customer, the company FAMD sarl reserves the right to cancel the order placed by the customer.